Mobile Banking

Our convenient mobile banking app allows you to manage your accounts at any time of day or night, no matter where you are. Access your account balances, track spending, set alerts and controls, and more–all from the mobile device in your pocket or bag.

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Man at home looking at phone.

The Benefits of Mobile Banking

  • eStatements
  • Personalized dashboard
  • Manage accounts and transactions
  • Make payments and transfers
  • Mange debit/credit card access
  • Digital payments








West Shore Bank Touch

Get started with Mobile Banking
Whether you’re here along the lakeshore or traveling, the WSB mobile app for Apple and Android devices goes with you wherever you are. Download the free app today on the App Store or Google Play. Learn more in these reference guides:

eStatements

  • Save paper and protect the environment
  • Fast, free, and easy alternative to paper statements
  • Easier to retrieve info when needed
  • Eliminate a paper trail
  • Reduce chances of fraud and identity theft
  • Arrive faster than paper statements
  • Simplify recordkeeping
  • Easily access past statements
  • Ability to download for permanent storage or print if needed
  • Receive email notice when new eStatement is ready

Get Started with eStatements
  • Log into West Shore Bank Touch, click on an account and then click "Documents."
  • Enroll in eStatements for your eligible checking and/or savings accounts.
If you need further assistance, you may call our Customer Care Center at 231.845.3500 or 888.295.4373 during regular banking hours.


Online Users:  Click on the Account Login button on our home page to get started.
Mobile App Users: Download the new WSB touch app from the App Store or Google Play.

All Users:  
  • Enter your Username and Password to sign in.
  • Enter your email address and a phone number where you can receive a text or phone call to obtain a verification code.
  • Select how you would like to receive your verification code from one of three options.
  • Enter the 7-digit verification code received and click Verify.
  • Review the User Agreement and click Accept.
  • You will be taken to your new Dashboard to begin your new online banking experience!




Frequent Questions

With our new mobile app, you can sign into multiple user profiles and quickly switch between them using a PIN instead of entering a username and password. If you add more profiles to your mobile app, you will need to set up two-factor authentication (2FA) for each of them.
  1. From the top of the menu bar press the person icon next to your profile name.
  2. Select Add profile.
  3. Sign in to the second profile.
  4. If prompted, answer the security question. If not, continue to the next step.
  5. If prompted, complete the profile information in the form, and then select Done.
  6. Enter a PIN for the new profile.
  7. Confirm the PIN for the new profile.
  1. From the top of the menu bar press the switch icon next to your profile name.
  2. Select the profile you wish to log into.
  3. Enter the PIN or use the fingerprint authentication if prompted.
Two-factor authentication is a security feature that helps safeguard your account information. To implement 2FA, you will need to enroll an email address and a phone number (mobile or landline). Once this information is entered, you’ll choose one of three options to receive a one-time verification code:
1. Text message to the mobile phone entered,
2. Automated phone call to phone number entered, or
3. Authenticator App (download the Authy app here).

After entering the verification code, if you are logging in from a secure computer, you have the option to select “Don’t ask for code again on this computer.” This allows you to avoid having to enter a verification code during each login. This option should never be selected on a shared or public computer.
If you select to receive a phone call (cell phone or landline), you will enter a single specific digit, as directed, before the verification code is provided.

If you do not answer the phone call, please note that a second call will not be made automatically and the system will not leave codes on voicemail. Therefore, if you do not answer the authentication phone call, you will need to select the option to have the code re-sent. (Note: The “from” phone number may be listed as coming from anywhere in the US)















Supported Devices and Browsers

  • Mobile device operating system requirements
    • iOS Version 11 or greater is required
    • Android Version 5.0 or greater is required as of July 1, 2019
  • Browser requirements
    • Microsoft Internet Explorer - Only version 11 will be supported. Our 60 day grace period means that after March 12, 2016, any older version of Internet Explorer may be denied access.
    • Microsoft Edge - will be supported at the latest version only. Access may be denied to older versions 60 days after a new version is released.
    • Google Chrome - should automatically update and major updates are released approximately every 12 weeks. If Chrome is two versions older than the current stable channel version, access may be denied.
    • Apple Safari - currently only sees major upgrades during the Fall. Access may be denied to older versions 60 days after a new version is released. However, this change requires that the new Safari version is available on both MacOS and iOS devices.
    • Mozilla FireFox - should automatically update. If FireFox is two versions older than the current stable channel version, access may be denied.
  • To download the latest browsers, click the links below: